Support Services

Our support services are the last step to making websites easy, and stand out as a major benefit for a small business.

Website Hosting and Support Service

Support is provided with a WordPress website. The aim is to ensure that your website is working as it should, and that you have access to help with updates. The hosting and support service includes:

  • E-mail and telephone access to Prospatek for assistance with your website
  • Reasonable assistance with website updates
  • Website hosting with a reputable North West hosting provider on UK servers
  • Weekly backup of the website to an external repository
  • Active management of the website by applying upgrades of WordPress and plugin software to the latest versions as and when appropriate.

Additional Support

The standard support service allows for a very small amount of time annually to assist you. Additional support is where the time needed outstrips the included time in the standard support. This is available for an additional charge and generally includes:

  • Training session
  • Site visits
  • Re-work or re-design of your website
  • More substantial assistance with larger updates
  • Addition of new features to the website.

SEO Support Services

WebOptimise search engine optimisation and web marketing packages requires regular work to attain and maintain the required search engine result positions. Prospatek e-mail and telephone support is provided with these services.

Carver Support Service

Prospatek continues to support customers using the Positively Online Carver content management system.

Other Support Services

Prospatek is able to provide assistance with the maintenance and update of other small business websites. This is generally where a customer has a fairly simple information website that needs an update. We have a number of customers who we help as and when required.