Frequently Asked Questions

Writing website content aims to keep visitors interested, informed, engaged and tells them what you want them to do next, in a way that is easy to read. It promotes your brand and expertise. 

Copywriting, on the other hand, is writing for promotional and marketing purposes, such as for an advertisement or flyer. It’s very snappy and to the point to get a sale. A website may include an element of copywriting, to push visitors to take action.

Yes, this is absolutely core to what we do. It is one of the most important parts of developing your website. We aim to get to know you well to understand what to say and  how. Unlike many other website providers, we help with website content which will be inherent to the design and structure.

Yes, training is included. It’s around a 1.5 hour session to show you how to edit pages, add photos, change menu items. Just enough to help, not too much to swamp you! For an e-commerce website there is a second chunk of training, to look at products, product images, and processing orders.

You can add content to your website as long as it fits into your allocated web space. The allocated space and bandwidth is usually sufficient for most business information websites.  

For larger, high use and e-commerce websites, additional server space  and bandwidth can be allocated at additional cost.

The website “responds”,  adapting to the screen size of device used to view it on. The text remains readable, no horizontal scrolling or pinching to see the whole page width; there may be exceptions when displaying tables of data. All our websites are responsive.

We have clients who do updates themselves, others who make a start and ask for help tidying it up, and others who leave it all to us. With a WordPress website the option is always there to do updates yourself. 

A website for a limited company or a limited liability partnership must have specific information on the website: the registered name, registered number, place of registration, registered office address, and if VAT registered the VAT number, membership details of any trade or professional organisation, an e-mail address (not just a contact form).

The information must be legible and easy to find. In most cases, the company information will be on an “about us” or “contact us” page. 

For e-commerce, product prices given must be clear and unambiguous and state whether VAT is included or not. There must be a clear sales, delivery and returns policy. A statement about any pricing structure is better placed on a “terms and conditions” page or a page that describes “how to buy”.

All e-mails must contain the company name, registration details, and the VAT number if VAT registered.

All e-commerce websites that take payments by cards must comply with PCI DSS requirements. Small businesses use a payment gateway service, such as PayPal Standard, that handles all card data and most of the PCI DSS compliance. You then only need to complete the PCI DSS self-assessment questionnaire “A”.

Our Search Engine Optimisation service follows the guidelines of the major search engines, we do not use any dubious techniques. We want your website to be successful.

“Secure Sockets Layer” establishes a secure link between the web browser and the web server, with all data transferred between encrypted. The browser will show a padlock icon in the address bar. An SSL certificate in installed, paid for and renewed on expiry, together with changes to the website to enable a secure website.

For many websites the only data uploaded to the server is  contact form data. For e-commerce websites it will be data relating to an order. For credit card data SSL is mandatory, a good reason to use a service such as Stripe, PayPal or SagePay to handle this. An SSL enabled website is now essential for search engine rankings.

All new websites will be SSL enabled.